Sullair Service - Live and On-Line

Sullair Australia service technicians are now equipped with a customised wireless hand-held Electronic Service Device (ESD). An all-in-one portable servicing tool the ESD allows technicians to keep a comprehensive electronic job service history, access service and stock data while on site, as well as track and trend the operation of the customer’s entire compressed-air system. This latest innovation from Australia’s leading compressed-air specialist streamlines the servicing process and provides industry with unprecedented insight into the state of their compressed-air systems—all at the touch of a button.

According to Sullair Australia's Executive Manager Aftermarket, Daryl Edwards, the new ESD simplifies the task of maintaining industry’s compressed-air systems to a high standard. “The web-browsing capability of the new ESDs means that once on-site, technicians can call up service records, historical performance data and job-specific notes via a secure online database,” he said. “Once the service has been carried out, the customer service record can be updated by logging the performance data of the system, parts used and job-specific notes. Finally, a detailed electronic service report is automatically generated and sent to the customer via email.”

Sullair technicians are also able to keep a precise record of the performance of the entire compressed-air system by tracking and trending its operation. “Where relevant, our technicians monitor the performance of all elements of the compressed-air system, such as filters, dryers and pipe work, and record it on the ESDs,” said Edwards. “In fact, if any of the recorded compressed-air system performance parameters vary by plus or minus five per cent of the target reading, an alarm is raised, the customer notified and the piece of equipment is tagged for further investigation.”

Safety has also been built-in to Sullair’s new ESDs. Technicians have to conduct and complete a SLAM (Stop, Look, Assess, Manage) check list prior to proceeding with the service. It provides a methodical way of ensuring safety precautions are implemented in unfamiliar surroundings. Importantly, it also provides the end-customer with a tangible record of safe work practice. If the technician identifies any unsafe issues the ESD will not allow the service to progress.

Service scheduling has also been optimised thanks to the ESD. “We are able to schedule service jobs with technicians when they are already on the road, which is especially useful in emergency situations—it means we can re-route a technician to site at short notice and they will still have access to all the relevant data,” said Edwards. “With this information at their fingertips, technicians can diagnose system faults more easily, minimise disruption to the process and optimise service times—this streamlines compressed-air system servicing and translates into savings for our customers.”

Sullair’s new ESD provides industry with unprecedented insight into compressed-air systems status—all at the touch of a button.