Customer Care

At Sullair, our quality products are designed and built to be reliable because they are built to last. But reliability doesn’t stop there.

Customer Care

At Sullair, our quality products are designed and built to be reliable because they are built to last. But reliability doesn’t stop there.

RELIABLE

Reliability is also about the support we offer after purchase.

It means you get a technician on the phone, or on-site, wherever and whenever you need them. Reliability is us taking the initiative to ensure every one of our products is performing at maximum efficiency – helping you achieve your business goals. Your success is our success. That’s why we’re proud to offer a range of Customer Care services for all makes and models, around the clock, and nationwide. Installation, commissioning, routine and programmed maintenance, refurbishment, 24/7 breakdown services, on-site or on-line training – desert backroads to city streets, we match our service to your requirements. Business prevention always trumps cure. We’ll even help you evaluate, monitor, and manage your compressed air system, so you’re running smarter, always.

RELIABLE

Reliability is also about the support we offer after purchase.

It means you get a technician on the phone, or on-site, wherever and whenever you need them. Reliability is us taking the initiative to ensure every one of our products is performing at maximum efficiency – helping you achieve your business goals. Your success is our success. That’s why we’re proud to offer a range of Customer Care services for all makes and models, around the clock, and nationwide. Installation, commissioning, routine and programmed maintenance, refurbishment, 24/7 breakdown services, on-site or on-line training – desert backroads to city streets, we match our service to your requirements. Business prevention always trumps cure. We’ll even help you evaluate, monitor, and manage your compressed air system, so you’re running smarter, always.

Our point of difference

Customer Support

FULL SUPPORT, NO WORRIES

When you buy a Sullair compressor, you’re not just buying a compressor. You’re buying the peace of mind that comes with having a national support team, including seven local offices, GPS-tracked mobile service vans, instructor-led and online training, plus the expertise of our technicians, who are factory trained using the latest tools and diagnostic techniques to ensure the optimum service of your compressor.
So if anything ever does go wrong, or if you simply want to make sure that you’re getting the most out of your compressor, you just call 1300 266 773.
We’ve got you covered.

Reduced Lifecycle Cost

DRIVING PRODUCTIVITY UP, AND ENERGY COSTS DOWN

We know energy efficiency is very important to you. It’s important to us, too. Compressed air systems now make up 10 per cent of total industrial electricity used in Australia, and the cost of electricity continues to rise. Nearly 75 per cent of the life cycle cost of an air compressor can be in energy.
This is why we’ve designed our Sullair compressors and air ends to deliver optimum efficiency over their life cycle.

Air End Warranty

SO RELIABLE, WE’LL GUARANTEE IT

At Sullair, we don’t take your trust in our products lightly. So we’re prepared to back everything we do 100%.
We’re constantly fine-tuning how we can best deliver trouble-free air compression. We’re even happy to extend our standard 2-year Air End Warranty to 5-years or 10,000-hours when you follow our service plan.
That way our confidence can rub off on your business.

Customer Care Program

REGULAR HEALTH CHECKS – NO APPOINTMENT NECESSARY

At Sullair, we understand the impacts downtime can have on business.
Thankfully, most downtime is largely preventable.
By helping you keep your vital air supply running at optimum efficiency, we can eliminate stoppages before they become problematic.
Our Support Programs are designed to ensure your compressor is kept running at its optimum efficiency, saving you thousands each year. We do it for an agreed fixed price so there are no unwelcome shocks to your system.

Spare Parts

STELLAR SPARE PARTS AND PREMIUM ACCESSORIES

Our advice is don’t compromise your business with sub-par parts and or non-Sullair trained service technicians – they’ll only cost you more in the long run. Our staff exclusively use Sullair recommended accessories and genuine spare parts for years of reliable, trouble-free performance.
We stock everything in our national warehouse and satellite hubs so we can service you quickly and efficiently. All so we can minimise any downtime and get you back up and running promptly.

Customer Care Sectors

Let us help you find the right compressor for your needs

Let us help you find the right compressor
for your needs